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Covid 19 Protocols – Klapa Resort

August 26, 2020

In regards to COVID-19 pandemic, Klapa Resort is aligned with every policy from the government, and keeps implementing the international hygiene and safety standard, as well as increasing the awareness and alertness in all aspect. Below are several protocols which we have taken:

 

RELATED TO OUR STAFF

  • Every employee is required to follow COVID-19 government’s protocol including their commute from home to the hotel and vice versa and their personal hygiene (i.e. wearing face mask at all times). It is also recommended to wear face shield or eye glasses for those who use public transportation, directly take a bath after arrived at home, etc.
  • Body temperature of every staff/vendor is checked every time entering the hotel area.
  • If an employee shows COVID-19 symptoms (fever ≥ 37.3°C with cough, shortness of breath and breathing difficulties) Hotel Manager together with the Emergency Response Team (ERT) will assist the employee with procedures that follows the official protocol of the government.
  • Minimizing physical interaction by providing face recognition attendance machine.
  • Procedure on ‘How to Handle Employee with COVID-19 Symptoms’ is issued by referring to the government official protocol.
  • Every employee is required to wash their hands correctly and periodically.
  • Additional hand sanitizer is provided in various employee areas.
  • Guest-contact employees are required to wear face mask, gloves and face shields at all times.
  • Implementation of physical distancing by maintaining minimum 1 meter distance.
  • The education and campaign about COVID-19, healthy lifestyle as well as the importance of washing your hands correctly and periodically are conducted through several media and in many areas.
  • To ensure the hygiene standard, sanitation treatment with international standard products are conducted to every hotel’s facilities regularly, including employee area.

 

RELATED TO THE SERVICE TO OUR GUESTS

  • Body temperature check is conducted to our guests in every hotel’s entrance area.
  • If a guest shows COVID-19 symptoms (fever ≥ 37.3°C with cough, shortness of breath and breathing difficulties) Hotel Manager together with the Emergency Response Team will assist the guest referring to the official protocol by the government.
  • Isolation room, in-house Nurse and Doctor-on-call are available. Hotel has an agreement with nearest Hospital RS Udayana, which is located around 15 minutes from the hotel.
  • Guests are required to use face mask at all times in public area.
  • Additional hand sanitizer is provided in every hotel’s entrance as well as various hotel’s public area.
  • Education and campaign about COVID-19, healthy lifestyle as well as the importance of washing your hands correctly and periodically are conducted through several media and in many areas.

 

RELATED TO FACILITIES AND SERVICE

ROOMS

  • To ensure the hygiene standard, sanitation treatment with international standard products are conducted to every hotel’s facilities regularly, including guest room.
  • Increasing the frequency of cleaning with disinfectant/alcohol 70% to products or facilities which are often touched by the guests both in public area and guest room, such as door handle, elevator button, escalator, chair, table, equipment, etc.
  • Procedures of handling facility and guest service are aligned with the government official protocols, including not providing any smoking rooms.
  • Guest laundry processes are using proper temperature and with international standard chemical to maintain high level of hygiene.
  • Maintain the temperature, PH, and chlorine level of swimming pool’s water according to hygiene standard.
  • Physical distancing implementation by maintaining minimum 1 meter distance as well as implementing queuing line, maximum guests on the elevator and maximum guests on other Hotel’s facilities.
  • Minimizing interaction and activity in public area by serve Breeze Spa in the room, and temporary close The Kids Club.
  • Minimizing physical interaction by providing Express Check-Out Service.
  • Guest-contact employees are required to wear face mask and gloves at all time.
  • Recreation attendants are required to wear face mask, face shield and gloves at all time.
  • Security personnel who are in-charge at the vehicle and temperature check area are required to wear face mask, face shield and gloves at all times.

FOOD & BEVERAGES

  • To ensure the hygiene standard, sanitation treatment with international standard products is conducted to every hotel’s facilities regularly, including kitchen and restaurant area.
  • Increasing the frequency of cleaning with disinfectant/alcohol 70% to products or facilities which are often touched by the guests, including restaurant and kitchen area such as door handle, elevator button, escalator, chair, table, equipment, etc.
  • All food & beverage are processed through international HACCP (Hazard Analysis and Critical Control Points) standard.
  • Procedures of handling facility and guest service at restaurants as well as kitchen area are aligned with the government official protocol.
  • Additional hand sanitizers are set up at the restaurant/lounge area.
  • Physical distancing implementation by maintaining minimum 1 meter distance, implementing queuing line and maximum guests on other Hotel’s facilities (maximum 50% from total capacity of Rooftop Restaurant, Golf Terrace and coffee shop meeting space, etc).
  • Guest-contact employees are required to wear face mask, gloves and face shields at all time.
  • Implementation of ‘new normal’ a la carte breakfast to ensure the hygiene and safety of food and beverage products.
  • Limiting dine in time to maximum 60 minutes per guest per visit.

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