What We Collect
The term “Personal Data” refers to any personal data that can be used to identify you as an individual.
1.1 We may collect and process the following Personal Data about you.
(a) Personal information about you: personal information that you provide to us, such as when you enrol for Klapa Resort account, or purchase Klapa merchandise, including your name, telephone number, e-mail address and address (residential and/or delivery address);
(b) Your payment information: your payment information such as your credit card information (including credit card number, code and expiry date) and your bank account details;
(a) Our correspondence: if you contact us such as when you make enquiries, we may keep a record of that correspondence;
(b) Survey information: we may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey; and
(c) Your use of our website and mobile applications: details of your visits to our website, mobile application and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access.
(d) Do-not-track: Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (DNT) mechanisms, we do not respond to web browser-based DNT signals at this time.
For our hotel related services only (for example when you make a hotel or spa reservation, or purchase a gift certificate from us)
(e) Your travel details and preferences: we may collect information such as your travel details (including flight number, arrival and departure dates and time, country/point of origin and destination), your frequent flyer information, your travel partner information, preferences about room, food and beverages and treatment, service requests, information relating to your dietary, access or treatment requirements. We may also need to collect information as required by local laws such as passport numbers, type of entry visa, and driver’s license;
(f) Your transactions with us: we collect your itemised spending to properly assemble your folio during your stay, which includes your room rate and other expenses billed to your room.
For non-hotel related services only (for example residential and commercial leasing, and operation of residential clubs and food and beverage outlets and transport)
Your transactions with us: we may collect information such as identity card and passport details, tenancy particulars, employment particulars and club membership particulars.
1.2 We may collect your Personal Data from you directly. We may also collect Personal Data from third parties including agents and online service providers that make hotel, spa or restaurant reservations on your behalf , facilitate online payment or gift purchase or that are otherwise involved in the reservations process or delivering our services to you .